How can we help you?
ÀÖ²¥´«Ã½ welcomes your comments and feedback. Select from the options below for help with commonly asked questions.And while you're here, take a moment to sign up for ÀÖ²¥´«Ã½ email updates.
For all general comments and questions, please contact us.
Call us
To find a phone number for a specific location or department, view the directory for the following hospitals:
- ÀÖ²¥´«Ã½ Albemarle Medical Center
- ÀÖ²¥´«Ã½ CarePlex Hospital
- ÀÖ²¥´«Ã½ Halifax Regional Hospital
- ÀÖ²¥´«Ã½ Leigh Hospital
- ÀÖ²¥´«Ã½ Martha Jefferson Hospital
- ÀÖ²¥´«Ã½ Norfolk General Hospital
- ÀÖ²¥´«Ã½ Northern Virginia Medical Center
- ÀÖ²¥´«Ã½ Obici Hospital
- ÀÖ²¥´«Ã½ Princess Anne Hospital
- ÀÖ²¥´«Ã½ RMH Medical Center
- ÀÖ²¥´«Ã½ Virginia Beach General Hospital
- ÀÖ²¥´«Ã½ Williamsburg Regional Medical Center
Language assistance
Language assistance is available for patients and their families with qualified interpreters for languages other than English and for Sign Language (ASL).
Other ways to reach us
- Find a doctor or provider
- For a referral to a doctor or provider, call 1-800-SENTARA
(1-800-736-8272), Monday - Friday: 8 a.m. – 6 p.m. - You can also find care including virtual care, urgent care and more
- Pay your bill online - Quickly pay your medical bill online with our secure, easy-to-use payment system — available anytime.
- Frequently asked questions - Get fast answers about billing statements, insurance claims, payment options and due dates.
- Financial assistance - Explore financial assistance programs to help lower your health care costs and manage your bill.
- Understanding health care costs - Learn how medical charges, insurance coverage, and out-of-pocket costs are calculated.
- ÀÖ²¥´«Ã½ Billing Support - Call 1-757-233-4500
- Speak with a ÀÖ²¥´«Ã½ billing specialist for help with payments, costs or insurance questions.
- Specialists are available Monday - Friday, 8:00 am to 4:30 pm.
- Commercial: If you're a current ÀÖ²¥´«Ã½ Plans member, please call the number on the back of your member ID card or 757-552-7401.
- If you're a calling for health insurance options: 1-800-741-4825.
- Medicare Member Services: 1-800-927-6048 (TTY: 711)
- Medicaid Member Services: 1-800-881-2166 (TTY: 711)
The ÀÖ²¥´«Ã½ Compliance Office provides confidential support for questions, guidance, or reporting concerns related to workplace ethics, compliance, and patient privacy.
How do I contact the ÀÖ²¥´«Ã½ Compliance Office?
Call 757-455-7788 (Monday–Friday, 8 a.m.–5 p.m. EST) to speak with a compliance representative about compliance policies or workplace ethics.
Is there a 24/7 hotline to report concerns?
Yes. Call the ÀÖ²¥´«Ã½ Compliance, Ethics & Privacy Hotline at 1-800-981-6667, available 24/7. You can report concerns confidentially or anonymously, including fraud, misconduct, policy violations, or privacy issues.
Who can use the compliance hotline?
The hotline is available to employees, patients, vendors, and community members to report concerns safely and securely.
Can I report concerns anonymously?
Yes. ÀÖ²¥´«Ã½ allows anonymous reporting and handles all concerns with confidentiality and professionalism.
How do I contact the compliance team by email?
For non-urgent inquiries, email Corp_Compliance@sentara.com to ask questions, request information, or submit concerns.
Where can I learn more about ÀÖ²¥´«Ã½’s compliance program?
Learn more about policies, reporting, and ethics standards
Assistance with class/event registration, please call 1-800-SENTARA (1-800-736-8272), Monday - Friday: 8 a.m. – 6 p.m.
To share your patient care compliment or concern, please fill out our online form.